About the role
Once an owner signs, you become their main contact. You make sure tracking goes in first, collect what we need from them, and keep the work on schedule through their first 90 days.
After that, you walk each client through a report that starts with leads: every call and form, where it came from and which page it started on. When something slips, you see it first and fix it before the client has to ask.
What you'll do
- Run onboarding: account access, photos, services, prices and hours from each new client
- Make sure call and form tracking is in place before anything launches
- Walk clients through their monthly numbers in plain words
- Coordinate website changes, keyword swaps and review requests
- Spot accounts that need attention and act before the client calls
What you'll bring
- Experience in account management, customer success or a client-facing role
- Comfort reading simple reports and explaining what changed
- A calm phone manner with busy business owners
- Strong organization across many accounts at once
Nice to have
- Experience with Google Business Profiles, Google Ads or SEO
- Experience at a marketing agency